Association of Residential Letting Agents

Association of Residential Letting Agents

What is ARLA?

The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK.  

What does that mean for me? 
ARLA members are governed by a Code of Practice providing a framework of ethical and professional standards at a level, they say, far higher than the law demands.

How am I protected?
The Association has its own complaints and disciplinary procedures so that any dispute is dealt with efficiently and fairly. Where necessary, suitable sanctions are imposed on the member.

All members are required to have professional indemnity insurance cover. In addition, they are covered by a bonding scheme which provides financial protection for client monies which have been misappropriated.

Membership rules require all member offices to have professionally qualified staff. Members’ client bank accounts are required to be audited annually ensuring that they conform to stringent accounting practices.

Review our guide to Property Regulators